Terms & Conditions

Welcome to SoulStori. Please read these Terms & Conditions carefully before using our website or placing an order.

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By accessing or using soulstori.com, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of our website.

1. General Information

SoulStori offers handcrafted god idols, spiritual décor, fine art pieces, gemstones, and related products through our website. By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Acceptance of Terms

By browsing our website, creating an account, placing an order, or using any of our services, you agree to these Terms & Conditions, our Privacy Policy, and any additional policies displayed on our website.

If you do not agree with these terms, you should stop using the website.

3. Product Information

We make every effort to display product details, images, descriptions, materials, dimensions, and colors as accurately as possible. However, due to photography, lighting, screen settings, and the handcrafted nature of our products, slight variations may occur.

Handcrafted idols, gemstones, and fine art products may have natural differences in texture, finish, color, carving, polish, or shape. These variations are not considered defects.

4. Pricing and Availability

All product prices, offers, discounts, and availability are subject to change without prior notice.

SoulStori reserves the right to modify prices, discontinue products, limit quantities, or cancel orders at its discretion. In case of any pricing error or incorrect product information, we reserve the right to cancel or revise the order.

5. Orders and Payments

When you place an order on soulstori.com, you agree to provide accurate billing, shipping, and contact information.

Orders will be processed only after successful payment confirmation, unless otherwise stated. SoulStori reserves the right to refuse or cancel any order if fraudulent, incomplete, or inaccurate information is detected.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on the website or communicated at the time of purchase.

Delivery timelines may vary depending on product availability, customization requirements, shipping location, courier delays, festivals, public holidays, or unforeseen circumstances.

SoulStori shall not be held responsible for delays caused by courier partners, natural events, government restrictions, or circumstances beyond our control.

7. Customization and Made-to-Order Products

Some products may be customized, personalized, or made to order. Once a customized or made-to-order product is confirmed, it may not be eligible for cancellation, return, or refund unless it is damaged, defective, or different from the confirmed order details.

Customers are responsible for reviewing customization details carefully before confirming the order.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds will be handled as per our Return and Refund Policy.

Products must be returned in unused, original condition with all packaging, certificates, invoices, tags, and accessories, wherever applicable.

Items damaged due to misuse, improper handling, normal wear and tear, or unauthorized repair will not be eligible for return or replacement.

9. Product Care

Customers are responsible for proper handling, cleaning, and maintenance of idols, gemstones, fine art pieces, and spiritual décor products.

SoulStori is not responsible for damage caused due to improper cleaning methods, exposure to chemicals, moisture, heat, direct sunlight, rough handling, or accidental breakage.

10. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and account activity.

SoulStori will not be responsible for any loss or damage arising from unauthorized access to your account due to your failure to protect your login credentials.

11. Intellectual Property

All content on soulstori.com, including images, logos, product photographs, text, graphics, designs, icons, videos, and website layout, is the property of SoulStori or its content partners.

You may not copy, reproduce, distribute, modify, publish, or use any website content for commercial purposes without prior written permission from SoulStori.

12. Website Usage

You agree not to use the website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the website’s security, functionality, servers, data, or user accounts.

13. Third-Party Links and Services

Our website may include links or integrations with third-party services such as payment gateways, shipping partners, analytics tools, or marketing platforms.

SoulStori is not responsible for the content, policies, practices, or actions of third-party websites or service providers. Your use of third-party services may be subject to their own terms and policies.

14. Limitation of Liability

SoulStori shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability, if any, shall be limited to the amount paid by you for the specific product or order in question.

15. Cancellation by SoulStori

SoulStori reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, suspected fraud, shipping restrictions, or any other valid reason.

If payment has already been made, the eligible refund will be processed as per our refund policy.

16. Changes to Terms & Conditions

SoulStori may update or revise these Terms & Conditions at any time without prior notice. The updated terms will be posted on this page, and continued use of the website will indicate your acceptance of the revised terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the courts in India.