Delivery Information

At SoulStori, we are committed to providing an exceptional shopping experience, ensuring your spiritual and decor items reach you in perfect condition and within the promised timeframe. This detailed delivery guide covers everything you need to know about our shipping policies, timelines, delivery fees, and much more. Please read on to learn about our shipping processes and how we ensure a seamless experience from the moment you place your order until it arrives at your doorstep.

Order Processing

Once you place an order with SoulStori, we immediately begin processing it to ensure timely dispatch. Our team works diligently to process all orders within 24 to 48 hours of receiving payment confirmation. This processing time allows us to prepare your items for shipping, conduct quality checks, and package them securely for transit.

During peak seasons, such as festivals or special sales events, order processing times may extend due to increased volume. In such cases, we will notify you about any delays, and rest assured that we make every effort to ship your items as quickly as possible.

Domestic Shipping

We offer delivery across India, reaching even the most remote areas. Our standard shipping is available for most pin codes, and delivery times vary based on your location:

• Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad): 3-5 business days.
• Tier 2 Cities: 5-7 business days.
• Remote/Rural Areas: 7-10 business days.

Please note that delivery times are estimates and may be impacted by unforeseen circumstances, such as weather conditions, natural disasters, or local restrictions. In rare cases where delays occur, we will keep you informed and work with our delivery partners to expedite the process.

Free Shipping Policy

We are pleased to offer free shipping on all orders above INR 1,000. This offer is applicable across India, regardless of your location. For orders below INR 1,000, a nominal shipping fee will be added at checkout. The exact amount of the shipping fee will vary based on your pin code and the weight of the items in your order.

If you are taking advantage of any discount codes or promotional offers, please ensure that your order total after applying the discount meets the threshold for free shipping. If not, standard shipping charges will apply.

Packaging and Handling

We take great care in packaging our products to ensure that they arrive at your doorstep in perfect condition. Each item is carefully wrapped and secured using high-quality packaging materials, including bubble wrap, padded envelopes, and sturdy boxes. Our packaging is designed to withstand the rigors of shipping, protecting your purchases from damage during transit.

For fragile items, such as our handcrafted idols or gemstone collections, we use additional protective measures, including foam inserts and double-boxing, to provide extra cushioning and reduce the risk of breakage. Rest assured that we prioritize the safety and integrity of your order at every step of the shipping process.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment in real-time. This allows you to monitor the progress of your delivery from the moment it leaves our facility until it reaches your location.

You can also track your order by logging into your SoulStori account and navigating to the "My Orders" section. If you encounter any issues with tracking or if your tracking information does not update, please reach out to our customer support team for assistance.

Delivery Partners

To ensure fast and reliable delivery, we have partnered with some of the most trusted courier services in the country. Our delivery partners include:

• Blue Dart
• DTDC
• Delhivery
• India Post

These couriers are known for their extensive network, timely deliveries, and professional handling of packages. Depending on your location and the size of your order, we will assign the most appropriate courier to ensure your delivery reaches you on time.

Express Shipping

For those who need their orders in a hurry, we offer Express Shipping as an optional upgrade at checkout. Express shipping reduces the standard delivery time by 1-2 business days, depending on your location.

Express shipping fees are calculated based on the weight of your order and your delivery address. During checkout, you will be given the option to select express shipping and view the applicable fee before completing your purchase.

Delivery Issues and Delays

While we strive to meet our delivery estimates, certain factors beyond our control can occasionally cause delays. These factors include but are not limited to:

• Weather conditions: Severe weather events such as heavy rains, floods, or cyclones can impact delivery timelines, especially in remote areas.
• Public holidays: Couriers may not operate on national holidays, leading to delays in processing and delivering orders.
• Local restrictions: Regional lockdowns, curfews, or other local government regulations may affect delivery services.

In the event of a significant delay, we will notify you via email or SMS and work closely with our delivery partners to resolve the issue. We appreciate your patience and understanding in such cases.

Handling Lost or Damaged Parcels

Despite our best efforts, there may be instances where your parcel is lost or damaged in transit. If you believe your parcel has been lost, please contact our customer service team within 7 days of the expected delivery date, and we will initiate an investigation with the courier.

For parcels that arrive damaged, we request that you inspect the contents upon receipt and notify us within 48 hours if any items are broken or missing. We will arrange for a replacement or refund, depending on the situation.

To expedite the resolution process, please provide us with photos of the damaged item(s), the packaging, and any relevant details. Our goal is to resolve such issues quickly and to your satisfaction.

Returns and Refunds

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the items you have received, we offer a hassle-free return and refund policy.

• Return Window: You may return any item within 7 days of delivery, provided it is unused, in its original packaging, and in resaleable condition.
• Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method.
• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Please contact our customer service team before initiating a return to ensure a smooth and efficient process.